FAQs

 

Welcome to A Spoon Full of Hope! Here are answers to some Frequently Asked Questions:

Where can I purchase A Spoon Full of Hope items? Items can always be purchased on our A Spoon Full of Hope website and at Second Harvest Food Bank’s main facility located at 411 Mercy Drive, Orlando, Florida 32805. You will also find our items in several Orlando-area stores

How long does shipping take? Deliveries are made on Tuesdays & Fridays in the metro Orlando area. If delivery is outside the metro Orlando area, USPS will offer a variety of shipping options when an order is placed through the Shopify site. Shipments will go out within one or two business days after order payment.

How can I pick products up at Second Harvest Food Bank of Central Florida? Lunches for Good are available for pick up at the Second Harvest Food Bank of Central Florida front desk, all other products will be delivered.

ORDER STATUS

How is my order shipped? Metro Orlando deliveries are handled via delivery service. Deliveries outside metro Orlando will ship through USPS.

How do I change quantities or cancel an item in my order? Unfortunately, quantities cannot be changed once the order has been placed; however, orders can be canceled if it hasn’t yet shipped.

How do I track my Order? USPS tracking information will be updated on your order page.

What happens when my expected order never arrives? Please contact Customer Service at 1-833-676-5576. Please make sure to carefully double-check your address when placing an order.

What do I do when an item is missing from my shipment? Please contact Customer Service at 1-833-676-5576.

What happens when a delivery is made and there are parts missing? Please contact Customer Service at 1-833-676-5576.

MY ACCOUNT

How do I create an account?
 An account may be created on Shopify.

How do I edit my account information? Please follow the instructions on your account page on Shopify.

How much is my shipping? Metro Orlando shipping is $8.00 for orders under $100.00. Metro Orlando orders over $100.00 will ship for free. For shipping outside metro Orlando, USPS will determine the shipping cost by delivery location.

What if I forgot my password? Please follow the instructions on Shopify to recover your password.

What is the policy on returning Product? Please contact Customer Service at 1-833-676-5576. (Food product return policies vary from state-to-state.)

What do I do if I received the wrong product? Please contact Customer Service at 1-833-676-5576.

What is your return policy? Unfortunately, we are unable to accept returns on food items due to quality issues. Please contact Customer Service at 1-833-676-5576.

When will my order ship? Metro Orlando deliveries are made on Tuesday and Friday. USPS is subject to the type of shipping selected.

What are my payment choices?  Master Card, Visa, American Express & Apple Pay

When will my order be shipped and what are my shipping charges? Orders placed before 3 p.m. EST will typically be processed and shipped by the following business day. Shipping rates are based on location.

What is the return policy? Please contact Customer Service at 1-833-676-5576.

PRICING AND BILLING

Do I have to pay sales tax? 
Yes. Sales tax of 6.5% will be added to your order.

Who do I call when I have a question on my charges? Please contact Customer Service at 1-833-676-5576.

When will my credit card be charged? Within 24 hours of placing your order.

ADDITIONAL SUPPORT

How do I contact You? Call toll-free 1-833-676-5576 or info@aspoonfullofhope.org